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Job Summary

The Operations Support Specialist – Applied AI & Data is an entry-level training role designed for individuals interested in exploring careers in artificial intelligence, data analysis, and emerging technologies. Under guided supervision, trainees will assist in tasks involving data processing, basic model training, and documentation of AI applications. This role provides a unique opportunity to gain early exposure to tools and concepts shaping the future of automation, analytics, and AI operations in the workplace.

Key Duties & Responsibilities

·         • Assist in cleaning and formatting datasets for analysis or model input.

·         • Support tracking of AI-generated outputs and evaluation reports.

·         • Document model usage instructions and user feedback for iteration.

·         • Participate in prompt engineering exercises using AI chat or image tools.

·         • Help set up or test AI workflows integrated into productivity platforms.

·         • Review trends in AI tools and prepare basic comparison summaries.

·         • Support internal AI pilot projects with monitoring and data tracking.

·         • Maintain accurate records and best practices for ethical AI usage.

Skills Gained During Training

·         • Basic data literacy and AI tool navigation

·         • Exposure to prompt engineering and generative AI

·         • Understanding of ethical AI practices

·         • Use of no-code AI tools and APIs (e.g., Zapier, OpenAI)

·         • Data cleaning and documentation procedures

·         • Introductory model testing and evaluation techniques

Tools & Technology

Microsoft Excel or Google Sheets, OpenAI (ChatGPT, DALL·E), Zapier, Google Colab, low-code/no-code tools, GPT APIs, Google Workspace, basic Python (optional exposure).

Job Summary

The Operations Support Specialist – Cybersecurity is an entry-level position designed for individuals interested in pursuing a career in cybersecurity. This hands-on role will expose the trainee to core cybersecurity functions including threat detection, log analysis, and basic security monitoring. Trainees will work under supervision to support IT security operations while gaining practical experience with security tools, risk identification, and digital hygiene best practices. This role is ideal for someone new to the field seeking real-world exposure in a security-focused environment.

Key Duties & Responsibilities

·         • Assist with reviewing security alerts and logs in SIEM platforms under supervision.

·         • Support vulnerability scans and documentation of findings.

·         • Shadow incident response simulations and take notes on processes.

·         • Document basic asset inventory and risk status reports.

·         • Participate in digital forensics practice exercises with supervision.

·         • Perform basic malware research and security news briefings.

·         • Learn and document standard operating procedures related to cybersecurity tools.

·         • Support secure configuration of systems using checklists and instructions.

·         • Participate in team meetings and security briefings.

Skills Gained During Training

·         • Foundations of cybersecurity operations and threat types

·         • Log analysis and alert triage

·         • Basic understanding of incident response workflows

·         • Exposure to tools such as Splunk, pfSense, or Wireshark

·         • Basic system hardening procedures

·         • Documentation and reporting in cybersecurity environments

Tools & Technology

SIEM platforms (Splunk or similar), pfSense firewall, Wireshark, Nessus or OpenVAS, Windows & Linux OS, Google Workspace, basic CLI environments.